BlackBerry Server Support

Get official BlackBerry Direct Server Support for your enterprise level organisation.
  • BlackBerry Server Premium Support - Annual Program Fee

    BlackBerry Server Premium Support - Annual Program Fee

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    Official BlackBerry Direct Premium Support provides enterprise-grade, relationship-based services, for customers running a mission-critical BlackBerry deployment. Customers at this level of support typically rely extensively on the BlackBerry solution and require designated support resources, such as a:

    • Support Account Manager (SAM), who will develop an understanding of the customers’ business and help customers to advance their BlackBerry deployment.
    • Premium Support offers 24x7 telephone access to our highest level of support – Direct Advanced Response Team (DART) and includes many preventive support features, as well as some added flexibility to customize the services.

    The packages includes:


    Incident Reporting:

    • 24x7 Global Access
    • Within one hour response time for electronically submitted tickets
    • Telephone support with an average 90-second response
    • Support access for 25 Named Callers with option to purchase more
    • Secondary Access Code for Help Desk

    Access to Global Technical Support Experts:

    • Direct Advanced Response Team (DART) included
    • Relationship-based support: Support Account Manager (SAM) included
    • Option to purchase a Secondary Support Account Manager (SAM)
    • Option to purchase monthly On-Site Support: Designated Senior Technical Analyst (DSTA)
    • Option to purchase On-Site Support when needed (Tech-to-Site)

    Program Rewards and Benefits:

    • BlackBerry Software Assurance for Upgrade and Updates on perpetual BES CALs
    • Self-Service Productivity Tools (Accessible through the BlackBerry Expert Support Center)
    • Proactive Services and Optimization Tools
    • Knowledge Tools
    • On-site Instructor-led Training

    Terms & Conditions Apply